Slow-and-Steady Might Be Paying off for Banks

Slow-and-Steady Might Be Paying off for Banks

Are banks the tortoise in this financial-crisis-to-coronavirus-era race?

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Bank App Customers Worry About Self-Inflicted ‘Fat Finger Error’

Bank App Customers Worry About Self-Inflicted ‘Fat Finger Error’

What are the safeguards when Susie is standing in her kitchen attempting to transfer money between accounts using her bank’s mobile app?

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Citizens Bank Taps Employees and Fintechs in Its Drive for Innovation

Citizens Bank Taps Employees and Fintechs in Its Drive for Innovation

From an internal competition for innovative solutions to being a founding member of MassChallenge Fintech, Citizens Bank is looking to embrace change. Lamont Young, Executive Vice President and Head of Digital and Experience Design, shares how the bank looks for ways to improve the customer experience, reduce costs, and make paper processes digital.

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Eastern Bank Shows It’s Not a Newbie in Fintech Innovation

Eastern Bank Shows It’s Not a Newbie in Fintech Innovation

While it may be more than 200 years old, Eastern Bank is not a newcomer to innovation. Chair and CEO Bob Rivers and head of Eastern Labs Ashley Nagle Eknaian discuss its innovation labs — the first spun off an award-winning small business lending program, and the second lab combines internal innovation with partnerships in a portfolio approach to new developments.

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More Bank/Fintech Fireworks

More Bank/Fintech Fireworks

We had another bombshell this week: Lending Club acquired Boston-based Radius Bank for $185 million.

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FIS Launches New Banking Platform to Improve Customer Experience

FIS Launches New Banking Platform to Improve Customer Experience

FIS Modern Banking Platform is a big step away from legacy acquisitions and piecemeal add-ons that have so often frustrated bankers who deal with the Big Three core banking providers in the U.S. Bruce Lowthers, President, Banking Solutions, talks with us about the fast pace of change in banking and the challenges for tech providers.

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BBVA Engages in a Partnership with Amazon

BBVA Engages in a Partnership with Amazon

Spanish Bank BBVA is embarking on a partnership with the e-commerce giant Amazon.

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Our Fragmented Banking Lives

Our Fragmented Banking Lives

As we enter a new decade, it is an opportune time to look back on how the fintech landscape has evolved over the past ten years and how it has affected banking.

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Would You Want a Bank to Remote into Your Computer?

Would You Want a Bank to Remote into Your Computer?

Anyone who has ever worked from home, or for a company with multiple locations, has likely experienced the scenario of giving someone remote access to their computer. One bank is offering customers a similar experience if they’re having trouble with online banking.

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Banks’ Digital Transformation Marches On...

Banks’ Digital Transformation Marches On...

We’re about a decade into the so-called “digital transformation” in the banking industry. And while we have seen some areas of digital innovation, many things still remain the same.

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Revolut’s Big Move

Revolut’s Big Move

The rise of so-called “challenger banks” in the U.K. and Europe in recent years has revolutionized financial services in those areas. They’ve attracted millions of customers and forced traditional banks to embrace digital innovation in new ways.

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Small Business Banking Has Been Left Behind in the Digital Revolution

Small Business Banking Has Been Left Behind in the Digital Revolution

Real-time payments present an opportunity for banks to pursue small- and medium-sized businesses, before fintechs edge them out. 

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How Can Banks Best Become Digital?

How Can Banks Best Become Digital?

When it comes to embracing digital, banks often don’t know where to begin. Legacy tech infrastructure makes it hard to quickly innovate on the fly, as start-up tech firms do.

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Even Digital Natives Need Cash Sometimes

Even Digital Natives Need Cash Sometimes

Sure, you can bank from your phone, but just try to get cash out of the keypad.

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